Orders are processed Monday through Friday. ALL ITEMS ARE SUBJECT TO AVAILABILITY. Please allow 1 - 2 business days for order processing before your package is shipped. Orders are not processed or shipped on weekends or holidays. UPS does not deliver on Saturday or Sunday. Please keep this in mind when selecting your shipping options. All APO & FPO orders must be shipped USPS. All order status communication is done via email, so it is important that your email address is accurate and current. You will receive an e-mail confirmation at the e-mail address that you have given to us. Please check for your confirmation. In addition, we will also notify you by e-mail if there was an issue with filling your order.

All Sticks will be shipped via UPS and an oversized shipping fee of $10.00 will be charged.

Expedited Shipping
If you absolutley need your package faster than the ground shipping time we do offer 2nd Day and Next Day shipping. Please call us at 818-735-0699 for a quote.

PO Boxes
If you absolutely must have your order shipped to a PO Box please call us before placing your order.

Hawaii and Alaska orders:
Please pick UPS Ground. Orders shipped via UPS Ground will incur an additional $30 charge on top of the basic shipping rate chart.

PO/FPO Orders:
Orders shipped via USPS Priority Mail.

International Orders (Canada ONLY):
The only country we accept international orders from is Canada. Canada shipments go UPS at standard rate of $25 plus $4.95 handling charge.

Duty, Taxes and Customs:
Duty, taxes, and customs are the responsibility of the consumer and must be paid upon receipt of the shipment.

Oversized Items:
Shipping oversized or heavy items such as Leg Pads, Wheel Bags, Goals or Pucks(cases) cost extra. Applicable charges are noted on the product page.

Handling Charge:
A handling charge ($4.95) will be applied to each order.

Please Note: Some items on discounthockey.com are non-returnable. These items clearly say so on their product page with an image that reads "Special Order, Non-Returnable, Non-exchangeable". All items are returnable if they do not specify otherwise on their product page.

Do not sharpen skates until you are sure that they fit correctly. Skates that have been sharpened are not returnable or exchangeable.

Return Authorization Number:
We will not accept any returns without a Return Authorization (RA) number. Please submit this form to receive your Return Authorization Number.

Exchanges:
We understand that when buying products online it can be hard to determine the correct size. We will gladly accept exchanges on any product purchased from our site. Please submit this form for a Return Authorization number. Customers must pay shipping both directions and are subject to a flat fee of $12.99 plus $4.95 handling for shipping on exchanges. Orders that recieved free shipping will be charged a $4.95 handling charge plus $12.99 for shipping.

CUSTOMERS WILL RECEIVE ONE EXCHANGE PER ORDER. The new exchanged item is then non-refundable, non-returnable and non-exchangable.

Refunds:
All straight returns are subject to a 20% restocking fee. Orders that received free shipping will be charged the 20% restocking fee plus the cost of shipping, which is $12.99.

Special orders, team orders or other special accommodations are not returnable nor exchangeable for any reason.

Jocks and Undergarments are non-returnable/non-exchangeable for any reason.

All tags must be attached and original packaging must be included with returned items.

We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit statement.

Return Shipping:

Please include the following when shipping a return or exchange to us:

1) Original Packing Slip with Sales Order number ( if not received please contact us at 818-735-0699 or email discounthockey@att.net )

2) Your Return Authorization Number written clearly on the box and original packing slip.

All returns/exchanges should be shipped back to our store at:

Discounthockey.com
5331 Derry Ave Suite I
Agoura Hills, CA 91301